Shipping policy
At Goodora, we understand that reliable delivery is an essential part of creating a positive shopping experience.
We carefully prepare each hammock and cushion pad order to ensure products are packaged securely before shipment.
1. Order Processing Time
Orders are generally processed within:
1–3 business days
after payment confirmation.
Processing times may be longer during holidays or promotional periods.
2. Shipping Fees
Goodora provides:
Free Shipping
Customers receive free shipping on qualifying orders.
For orders under $10:
Shipping Fee: $5.99 USD
Applicable shipping fees will be displayed during checkout before payment confirmation.
3. Delivery Estimates
Delivery times may vary depending on:
- Destination
- Carrier availability
- Weather conditions
- Holiday schedules
- Transportation delays
Estimated delivery dates are not guaranteed.
4. Shipment Tracking
When available, tracking information will be provided after shipment.
Customers should verify shipping information before completing checkout.
5. Delivery Issues
If an order arrives damaged, delayed, or appears lost, please contact:
Email:
We will review available shipment information and assist with the next steps.
6. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
Additional shipping costs caused by incorrect addresses may be the customer’s responsibility.