Refund policy

At Goodora, we believe that outdoor relaxation and comfortable living spaces should be created with products that combine quality, comfort, and practicality. Our hammocks and cushion pads are designed to bring warmth, relaxation, and convenience into your everyday environment.

We understand that purchasing home and outdoor products online is a personal choice. Sometimes a product may not perfectly match your expectations, and we want to make the return experience simple, transparent, and fair.

This Return and Refund Policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through:

Website:
https://www.goodora.club/

Operated by:

Canines for Service Inc
221 Old Dairy Rd Ste 1
Wilmington, NC 28405
United States

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following requirements:

The item must be unused and in its original condition.
The product must not have been washed, modified, damaged, or altered.
The item must include original packaging, accessories, and included materials.
Proof of purchase must be provided.
The return request must be submitted within the applicable return period.

For products such as hammocks and cushion pads, customers are encouraged to inspect the product carefully before use or installation.

2. Product Condition Requirements

Because our products are designed for personal comfort and outdoor/home use, returned products must maintain their original condition.

Returns may be declined if products show:

Signs of use
Dirt, stains, or damage
Missing components
Improper storage damage
Alterations or repairs performed by customers

We reserve the right to evaluate the condition of returned merchandise before approving refunds.

3. Damaged, Defective, or Incorrect Items

We carefully inspect products before shipment. However, unexpected issues may occasionally occur during transportation or handling.

If you receive:

A damaged hammock
A defective cushion pad
An incorrect product
Missing accessories or parts

please contact us as soon as possible.

Please provide:

Order number
Customer name
Description of the issue
Photos showing the problem

Our team will review your request and provide an appropriate solution, which may include replacement, refund, or other assistance.

4. Non-Returnable Items

The following products may not be eligible for return:

Items that have been used or washed.
Products damaged after delivery due to customer handling.
Items returned without approval.
Products missing original components.
Clearance or final-sale products where clearly indicated.

5. Return Request Process

To start a return request, please contact:

Email: alert@goodora.club

Please include:

Full name
Order number
Product purchased
Reason for return
Supporting photographs if applicable

Customers should wait for return approval before shipping products back.

Unauthorized returns may not be accepted.

6. Return Shipping Costs

For returns caused by customer preference, including:

Change of mind
Ordering the wrong product
Personal preference changes

customers may be responsible for return shipping expenses.

If the return is caused by an error made by Goodora, including defective or incorrect shipments, we will review the situation and determine an appropriate resolution.

7. Refund Processing

After receiving and inspecting returned merchandise, we will notify customers regarding refund approval.

Approved refunds will:

Be issued to the original payment method.
Be processed within 5–10 business days.
Require additional processing time depending on the customer’s bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error.